Terms and Conditions
These Terms govern your access to and use of the website at unitedmobilerv.com and its subdomains (including the shop, forum, software, and docs sites), and all products and services offered by United Mobile RV LLC (“United Mobile RV,” “we,” “us,” or “our”), including mobile RV repair and installation, remote diagnostics, monitoring plans, and parts sales (together, the “Services”).
By accessing or using the Services, booking an appointment, or placing an order, you agree to be bound by these Terms and by any other policies we publish from time to time (together, the “Agreement”). If you do not agree, you may not use the Services.
Our Services
We provide mobile RV repair, diagnostics, and installation at your campsite, driveway, or storage location, including electrical, power system, appliance, plumbing, roof, and connectivity work (such as Victron, Starlink, weBoost, and Peplink installations). We also offer remote diagnostic sessions, monitoring plans, an online shop, a community forum, field guides, and firmware and software reference links. Service availability varies by location, and we currently book appointments in Washington.
Estimates, Scheduling, and Payment
- Quotes and estimates are based on the information available at the time. If we find additional issues once work begins, we will tell you and get your approval before doing work beyond the agreed scope.
- Prices for remote diagnostics and monitoring plans are as shown on our website at the time of purchase. Monitoring plans are billed yearly per coach unless stated otherwise.
- Payment is due as described at the time of booking or checkout. We accept the payment methods shown at checkout.
- Appointment times are estimates. Weather, site conditions, parts availability, and the complexity of the problem can affect timing.
- [Cancellation and rescheduling policy: add your policy here, for example the notice required and any trip fee.]
Your Responsibilities for On-Site Service
You agree to provide safe, reasonable access to the RV and work area, and to tell us about known hazards, prior repairs or modifications, and any existing damage. You confirm that you own the vehicle or are authorized to approve work on it. We may decline or stop work if conditions are unsafe, access is inadequate, or the equipment cannot be serviced safely.
Remote Diagnostics and Monitoring
Remote sessions and monitoring plans depend on equipment, internet or cellular connectivity, and third-party platforms (such as Victron VRM, TeamViewer, FaceTime, and Zoom) that we do not control. Remote diagnosis is based on the information and access you give us and may not identify every issue. We cannot guarantee that a problem will be fully resolved remotely, and a physical inspection or on-site repair may still be needed.
Parts, Products, and Warranty
Products sold through our shop and parts installed during service may be covered by the manufacturer’s warranty, which is separate from these Terms and is handled by the manufacturer. [Workmanship warranty: add the period and terms here, or state that none is offered beyond the manufacturer’s.] Our warranty, if any, does not cover damage from misuse, accidents, unauthorized modifications, normal wear, or work done by others.
Guides, Software Links, and DIY Work
Field guides, docs, forum posts, and firmware or software links are provided for general information only. RV electrical, propane, and power systems can be dangerous, and following any guide or advice is at your own risk. Firmware and software links point to official manufacturer sources, which we do not control, and we are not responsible for their content or for any damage that results from installing or modifying equipment. If you are unsure, consult a qualified professional.
Community Forum
If you post to our forum, you are responsible for what you post. You agree not to post anything unlawful, abusive, misleading, infringing, or spam. You keep ownership of your content, but you give us a non-exclusive, worldwide, royalty-free license to host, display, and moderate it as part of the forum. Some technical posts may receive AI-generated first-pass replies, which may contain errors and should not replace professional advice. We may remove content or restrict accounts at our discretion.
Accounts
Where an account is required (for the shop, forum, or elsewhere), you agree to give accurate information and keep it up to date. You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly if you suspect unauthorized use.
Third-Party Services and Referral Links
The Services may link to or rely on third-party services, products, and platforms, including Starlink, US Mobile, Square, and equipment manufacturers (“Third Party Services”). Your use of them is at your own risk and governed by their own terms. We are not responsible or liable for any damage or loss caused by or connected with Third Party Services.
Some links on our site are referral links. If you use one, you may receive a credit, and we may receive a credit as well. Offers and eligibility are set by each provider and may change or end without notice.
Intellectual Property
The Agreement does not transfer any of our intellectual property, or that of third parties, to you. All right, title, and interest in the website, its content, branding, and materials remain with United Mobile RV LLC and its licensors. Manufacturer names, logos, and certifications shown on our site belong to their respective owners.
Termination
We may suspend or terminate your access to all or part of the Services at any time, with or without cause or notice. You may stop using the Services or close any account at any time. Provisions that by their nature should survive termination will survive, including ownership, payment obligations, warranty disclaimers, indemnity, and limitations of liability.
Disclaimer of Warranties
The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, United Mobile RV LLC and its suppliers and licensors disclaim all warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, uninterrupted, or that every fault will be found or fixed. This does not limit any warranty we expressly give in writing or any rights you have under law that cannot be waived.
Limitation of Liability
To the fullest extent permitted by law, United Mobile RV LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of use of your RV, lost trips, spoilage, or lost income. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the specific service or product that gave rise to the claim.
Governing Law and Venue
Except where applicable law provides otherwise, the Agreement and your use of the Services are governed by the laws of the State of Washington, without regard to conflict-of-law rules. The proper venue for any dispute is the state and federal courts located in [county], Washington.
Changes to These Terms
We may modify or replace these Terms at any time. For material changes, we will post a notice on our website or contact you before they take effect, with a reasonable period before the new terms apply. If you disagree, stop using the Services before the changes take effect. Continued use means you accept the updated Terms.
Contact
Questions about these Terms? Reach us through the contact options on unitedmobilerv.com.